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Blockbuster

- Star Review

Last Updated: 10/12/2009

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Blockbuster Star Rating

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Member Reviews (11)

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When it comes to movie rentals, Blockbuster is used to being the big kid on the block. That changed, however, when online DVD rental services started becoming stiff competition for the brick-and-mortar establishment. Blockbuster decided to go by the age-old adage "if you can't beat 'em, join 'em" and started offering their own online DVD rental subscriptions. How do they measure up to the competition? We found out during our online DVD rental comparison. Here's the scoop ...

What's New Blockbuster Movie Rental?

Exchange movies you rent online for in-store movies.
Free 2-week trial.
Members-only discounts on online DVD purchases.
In store movie exchange
No Extra Charge for Blu-Ray

Star Reviews' Favorite Blockbuster Movie Rental Feature:

We have to give props to Blockbuster for offering customers the option of exchanging their DVDs for store rentals at their brick-and-mortar locations. This means you don't have to wait to see that latest new release or twiddle your thumbs while you wait for the mail to return your DVD and send your next one. It's definitely a huge plus for Blockbuster subscribers.

The Blockbuster Experience:

The Blockbuster website is very easy to navigate and signing up for the free DVD rental trial was a breeze. We also liked the fact that you can browse Blockbuster's titles without signing up for the service first.

When you click the link to sign up for the trial you're asked which plan you want to sign up for. The $19.99 option seems to be the best deal, offering unlimited DVDs (three out at a time) and five in-store exchanges each month.

Once you select the plan you prefer you are taken to a short form asking for your name and email information. The next page asks for your shipping info and the final page requests your billing details (including your credit card number). If you decide not to use the service and don't want your card charged before the two week trial is up, make sure you contact Blockbuster to cancel and get a cancellation confirmation.

After you have signed up for the free two-week trial you can begin browsing Blockbuster's 90,000+ titles and add the ones you want to rent to your Blockbuster "queue". Blockbuster ships the movies from your queue in the order they appear. You can arrange the order of titles in your queue to suit your preferences, which we found to be very convenient.

When browsing titles and adding them to your queue you'll know right away if a title is available or if there will be a wait. If there's a wait, Blockbuster will send the next available movie listed in your queue. We found the entire process to be simple and straightforward. It sure beats going to the brick-and-mortar store and clawing your way to the remaining decent movies on a Friday night.

Blockbuster Features:

More than 90,000 titles to choose from.
Eleven different subscription plans.
Most plans offer in-store rental exchanges.
Free 2-week trial.
Free delivery of online DVD rentals.

Blockbuster Movie Rental Pricing (Per Month):

$34.99 -unlimited DVDs (3 out at a time) and unlimited in-store exchanges.
$29.99 - unlimited DVDs (2 out at a time) and unlimited in-store exchanges.
$21.99 - unlimited DVDs (1 out at a time) and unlimited in-store exchanges.
$19.99 - unlimited DVDs (3 out at a time) and 5 in-store exchanges.
$16.99 - unlimited DVDs (2 out at a time) and 3 in-store exchanges.
$11.99 - unlimited DVDs (1 out at a time) and 2 in-store exchanges.
$9.99 – 2 DVDs (1 out at a time) and 2 in-store exchanges.
$15.99 - unlimited DVDs (up to 3 out at a time) and exchange for $1.99 in the store.
$13.99 - unlimited DVDs (up to 2 out at a time) and exchange for $1.99 in the store.
$8.99 - unlimited DVDs (1 out at a time) and exchange for $1.99 in the store.
$3.99 - 2 DVDs (1 out at a time) and exchange for $1.99 each in the store.

Blockbuster Customer Service:

Blockbuster customers can access customer service via the Web, email, phone and also through your local Blockbuster store. While the store employees might not be able to help you with all of your online movie rental questions, they will definitely be able to point you in the right direction.

All methods of service that we contacted were very helpful. The online help database was comprehensive, addressing numerous questions and concerns. Phone and email support were just as efficient. We had virtually no hold time when contacting Blockbuster via phone and email support got back to us within one business day. Store service will vary depending on the location you contact. It appears that not all Blockbuster stores offer the same level of professionalism.

Upside:

Customer service available via phone, 90,000 titles to choose from, exchange online rentals for in-store rentals.

Downside:

Free trial requires a credit card number.

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Blockbuster Member Reviews

Member Rating (based on 11 reviews)		See all 11 reviews

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Blockbuster Rentals

by nleitere who has written 23 reviews and is trusted by 0 members

Blockbuster offers a great DVD rental service through the USPS. There is an incredibly wide variety of movies and shows that can be checked out and the customer service is excellent should there be a problem.

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Blockbuster

by gmasue45 who has written 8 reviews and is trusted by 0 members

We live in a small town so don't have the Blockbuster store nearby. Blockbuster thru the mail works great for us. Shipping is fast, returning the movies is easy and they have a great selection. We really like their selection of kids movies, new movies and documentaries. The kids fight to see who's movie has been delivered each day.

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Blockbuster Movie Service Is Okay.

by rocky41102 who has written 14 reviews and is trusted by 0 members

Blockbuster is a nice service but shipping is than Netflix. I also have encountered long wait times for new release movies and other popular movies. It can sometimes take several weeks to receive a movie after it is released. The price is nice but with the movie turnaround time, it is not as cost effective as other services.

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Blockbuster

Blockbuster Star Rating

What's New Blockbuster Movie Rental?

Star Reviews' Favorite Blockbuster Movie Rental Feature:

The Blockbuster Experience:

Blockbuster Features:

Blockbuster Movie Rental Pricing (Per Month):

Blockbuster Customer Service:

Blockbuster Member Reviews

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