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Sometimes surfing the Web is like walking on a dilapidated old bridge above a deep canyon with bombs falling from above. You never know when you're going to get hit or when you're going to crash. When CA Internet Security Suite Plus 2008 was released, we knew we had to grab a copy to review for our readers. Initially, we loved many of its new features, but continue on below for our whole experience with this brand-new Internet security software product.

What's New?

Up to $5,000 Identity Theft Coverage and $5,000 Virus Protection Coverage
Supports up to 3 PCs
New In-Product Tutorial

Star Reviews' Favorite Feature:

You're covered for up to $5,000 in identity theft protection and $5,000 in virus protection when using CA Internet Security Suite Plus 2008. This feature is hard to beat.

CA Internet Security Suite Plus 2008 User Interface and Product Application:

First we must warn you – get ready for a long download. It took us almost an hour to download CA Internet Security Suite Plus 2008. After that, however, the pace picked up and we installed the product in less than 15 minutes. The software is very easy to install. It's just a matter of following the prompts and making personal selections.

What really stood out for us was the in-product tutorial. This is the first year CA is offering this feature and the team at Star Reviews feels that it's going to be very beneficial to many users. While CA Internet Security Suite Plus 2008 is easy to use in its own right, the tutorial will make sure that you know exactly what you're doing and how to benefit from the features the software provides.

After we perused the product for a while, we could see why the company is secure enough to offer its users $5,000 in identity theft protection and $5,000 in virus protection. The suite really does put your computer on "lock down" with features like firewall protection, anti-phishing tools, parental controls, real-time scanning, automatic updates and backup and restore utilities. And again, if you run into any questions utilizing these features, the in-product tutorial is right there to lead you through it step by step. It was very intuitive and user-friendly, as well.

One more thing we have to mention about using CA Internet Security Suite Plus 2008 is its use of system resources – or rather, lack thereof. There was virtually no drag on our system at all when running the application.

CA Internet Security Suite Plus 2008 Features:

Spyware and virus detection and removal
In-product tutorials
Threat outbreak warning system
Daily automatic updates
Automatic email scanning
Scheduled and on-demand system scanning
Real-time file scanning
Interactive virus detection messages
File quarantine
File exclusion lists
Archive scanning
Personal firewall
Parental controls
Ad blocking
Identity theft protection
Cookie control
Spam blocking
Backup and restore features

CA Internet Security Suite Plus 2008 Pricing Plan:

$69.99 for one year for 3 PCs
$3.99 extended download service

Customer Support:

The good news is that CA does indeed offer support for CA Internet Security Suite Plus 2008. The bad news is that it's less than ideal. First, we had to deal with the hold time (which was about twenty minutes). Then, after being a bit frustrated about being on hold, we were connected to a rep who had a bit of a communication issue. Don't get us wrong -- the rep was trying to be very nice. We just don't think he got the gist of what we were asking (even though the question should not have been difficult to understand).

Email support was also lacking, with a short "canned" response received about two business days after we submitted our request. Add that to the fact that the online support pages don't really offer much information and we come to the conclusion that CA really needs to improve their customer support as much as they've improved their actual software.

Upside:

Doesn't slow down system resources, parental controls included, in-product tutorials.

Downside:

Issues with customer service. High price.

Summary:

All in all, we felt that CA Internet Security Suite Plus 2008 was a great product. There is comprehensive coverage here such as spyware, phishing, anti-virus, firewall, and parental control protection, as well as a spam blocker and real-time scanning capabilities. There is up to $5,000 Identity Theft Coverage and $5,000 Virus Protection Coverage, which is a great offering from an Internet Security software company. This brand new software product also doesn't drain your system resources, so your computer should run without any problems. The download does take awhile, so be prepared to wait on it. Customer support could definitely improve, as telephone and email support left something to be desired. But, overall, this is definitely a solid new product from CA!

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