I was very angry at the service provided while renting a car from Enterprise. I had been waiting 15 minutes for a vehicle that I had reserved when I heard my rep tell another rep to use the car I was to be given to take another client back home before handing it over to me. The fact that they had other unused vehicles there didn't bother me as much as the fact they discussed the whole thing right in front of me as if I wasn't even there, which really made me mad. Talk about a lack of etiquette. I found it very disrespectful. After inquiring about how much longer I was going to have to wait, I was given a choice to either wait 10 to 15 more minutes or upgrade to a more expensive rental, go figure. I ended up choosing option three and canceled the rental then and there. Next time I rent a car, I will automatically skip Enterprise as one of my options. I really should have taken the old adage, "You get what you pay for," to heart and not have chosen to do business with Enterprise just to save a couple dollars.

I have rented from several car companies over the years, and the customer service, quality of car, and rental price put Enterprise at the top of the list. Their customer service is second to none, and they complete the rental and return process very efficiently. This quality is consistent among every location I have used.

I used enterprise only once and I will never do it again – it was by far the worst car rental experience in my life. I had gotten into an accident in my car so I had to leave it the body shop for a week. Since my car insurance covers the car rental I choose enterprise because it was walking distance to my home. First of all they did not have the car I reserved and they wouldn’t give another one because it was more expensive. On top of that they charged my credit card instead of my insurance and they would not give me reimbursement so I had to take to my insurance and sped a lot of time and nerves on that matter.