Has the Netflix DVD Rental Glitch Scared Away Online DVD Renters

DVD Rental Reviews

More DVD Rentals

DVD Rental Articles

StarReviews Alerts

Get alerts on your favorite products and services

I agree to the Privacy Policy

Has the Netflix DVD Rental Glitch Scared Away Online DVD Renters

Earlier this month Netflix, one of the leading online DVD rental services, ran into a serious problem. It was unable to ship DVDs to one-third of its members for a full three days. A whopping 8.5 million people were affected. Is this an indication that perhaps online DVD rental services can't keep up with the growth of the market? Is it a foreshadowing of things to come? Netflix and industry experts say no.

What Happened?

In this day and age of technology, hardware failure does happen – and that's exactly what happened to Netflix. Does this mean the technology can't keep up with DVD rental demands? No, it just means Netflix needs to invest in some better equipment, and they did.

Netflix Makes Good

Yes, Netflix ran into a problem and it caused a delay for some customers. But let's be realistic – the delay was only three days. Considering some online renters have had complaints about companies taking weeks to ship, a 3-day delay is nothing to get excited over.

And Netflix did make up for the inconvenience. They are crediting all affected customers with a 15-percent refund for that month's service. It's not hard to see why the company is rated so highly by comparison websites like StarReviews.com.

So should Netflix's three-day outage concern DVD rental customers? No. If anything, it's proof that DVD rental services (or Netflix, at least) can meet the challenges and obstacles that come up and are willing to compensate customers for any problems that do arise.

star reviews

we search, we compare... you save!

DVD Rental Reviews

More DVD Rentals

DVD Rental Articles

StarReviews Alerts

Get alerts on your favorite products and services

Has the Netflix DVD Rental Glitch Scared Away Online DVD Renters