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MetroFax

- Star Review

Last Updated: 11/20/2008

MetroFax Star Rating

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MetroFax is an up and coming player in the eFax services industry, also known as internet faxing. There are many of these websites popping up steadily, so Star Reviews is keeping up with the most popular internet faxing websites to keep our readers on top of which ones are the best, and which ones are not so great. Keep reading to find out how MetroFax compares to the rest…

What's New?

Toll-free numbers available at a one-time nominal charge.
1000 inbound/outbound pages included with the monthly internet fax service.
3 cents per page additional when over 1000 pages.

Star Reviews Favorite Feature:

The Star Reviews team really liked the fact that MetroFax offers 1000 inbound/outbound pages as part of the base price which is included in your monthly internet fax service fee. Anything over is only $0.03 per page, so any overages are very inexpensive.

The MetroFax Experience:

The MetroFax website was easy to use and well organized in terms of how to use the website and service. There was a brief tutorial on internet faxing that we found informative and showed just how easy the internet fax service is to use. While the site breaks out personal/small business and corporate services, we found no significant difference in the eFax services. In the FAQ section, we learned that the one month free offer comes with a catch. Your second month is free up to the first 1,000 combined send/receive pages. The first month charge is $12.95 + one-time setup fee ($9.95), and then you are not billed for monthly service again for 60 days.

MetroFax does provide a referral incentive. The MetroFax referral program rewards you with a $12.95 credit for each new customer you refer to them for internet fax service. This is a nice incentive if you are satisfied with the service and it actually pays your monthly bill for you when you regularly refer new customers to MetroFax eFax services.

MetroFax does offer toll-free numbers, but they are not free. There is a one time charge of $2.00 per toll free number. MetroFax will assign you a fax number at no charge for your MetroFax eFax account. You can use your existing fax number by using the call forwarding feature. It’s always nice to have a variety of pricing plans to choose from and this is where MetroFax came up short. However, by comparison, MetroFax users will realize considerable savings over other eFax services.

MetroFax Features:

Send and receive an internet fax via email or your PDA so you can use MetroFax at home, at the office, or on the road.
Use an existing email account to send and receive an eFax.
Send/receive multiple faxes at once.
Toll-free fax numbers are available.

MetroFax Pricing:

While most other eFaxing services on the Web have multiple pricing plans, MetroFax offers only one. However, their monthly charge of $12.95 allows for 1000 pages of incoming and outgoing faxes (combined). Additional pages are only $0.03 per page.

MetroFax Customer Service:

MetroFax is pretty standard when it comes to customer service. Customers have access to support via email and toll-free phone but do not have the advantage of live chat. When we contacted the customer service department at MetroFax, we were able to get through to a live representative within two minutes. The representative was friendly and knowledgeable about the company’s eFax services and how to use them.

Upside:

MetroFax is a great value for the money. $12.95 per month and $0.03 per page additional can add up to substantial savings. MetroFax also has a nice referral program.

Downside:

The one month free offer comes with an upfront fee. The offer is a bit deceiving, as it is really the second month which is free.

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MetroFax Member Reviews

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