Mozy

- Star Review

Last Updated: 6/12/2009

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Like most of us, you probably have a lot of important files like emails, financial documents, photos, digital music and much more. Our computers are so fragile and something such as viruses, natural disasters and theft of our computers can destroy our files within seconds. Using an online backup service will allow you the comfort of knowing that no matter what happens, your files are in a safe secure location and at your fingertips wherever you have access to a computer.

Key Mozy Data Backup Features

Easy sign up and download.
Unlimited data storage.
Files are encrypted for secure backup.
Automatic backup of all open files.
Begins backup of only new files each time computer is used.

Favorite Mozy Features

Our review of Mozy.com revealed that once we downloaded this program application, we no longer needed to backup our files each time we used our machine. Once you set this program up, you just let it work by itself. It is very unobtrusive in that you don’t even realize that it is consistently working for you in the background and can work as normal all the while being comforted that you know it is in fact working and saving your files for you. There is no interruptions while you are on your computer and no lag time in your internet browser.

The Mozy Experience

Mozy online data storage is great in that it allows you to free up your time from waiting on your data backup to complete its process each time you use your computer. It does it for you automatically each time you turn your computer on and performs its functions without any interference to you. Additionally, the site is nice and is easily navigated to buy the product, and even easy to find information about the product and services offered as well as customer service access. The application that needs to be downloaded is just a small file that takes almost no time to download so the installation is easy as well as fast. When you initially backup your data files for the first time, the process can take several hours, as is such with other data storage products. You should opt to backup your files the first time at night before you go to bed so when you wake up the entire process will be complete.

You will notice immediately that the data storage product does not slow down your computer and you will never notice that it is running. Although there is an extensive customer support section that you can access, there really isn’t much of a reason to access it if you are a reasonably knowledgeable PC user.

All Mozy Features

Easy installation and setup.
Unlimited data storage.
Files are encrypted with 128 bit encryption for secure backup.
448 bit encryption is used for your stored files.
All open files are automatically backed up.
Only new files are saved from your prior backup.
Product is available for MAC.
Cost is only $4.95 per month.
Pro Version available for users who prefer excess backup services.
Restoration of files is simple.
Restoration of files to new computer is available.

Mozy Data Backup Pricing

Mozy.com’s online data storage is a very low cost solution for your data backup. The cost to you is only $4.95 per month, and covers all types of files you may need backed up. There is even a free version for those who do not mind a limited storage space that will save up to 2mb of data, although that is very little storage backup space and may be deemed as useless, therefore, Mozy does not even advertise this free backup storage option.

Customer Service

We found that during our review of Mozy, there is quite a bit of customer support on the website for this product, and even email support is an option. Our test of this email support showed that they actually responded promptly and, although there is no technical support via phone for the home version of this product, we found that there really wasn’t much of a reason to need telephone support as the FAQ’s were highly advanced and was reasonably updated. For the Pro Version and Enterprise Version of this product, there is telephone support.

Upside

We are very confident that this product is exceptional one since the entire process from purchase to installation and backup was one that was done in ease and was done so in a manner that comforted us since there were no issues.

Downside

There was not an actual downside to this product. We’d prefer that it not take as long to do the initial backup of our files, however, we have tested other products of the same functionality and none have taken any less time to complete the process.

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Mozy Member Reviews

Member Rating (based on 1 reviews)		See all 1 reviews

Leave a Comment GoTo Star Review GoTo Mozy

Customer service is shockingly bad

by Guest

Your positive notes on customer service reveal that you didn't actually have a problem that you needed to solve. I'm shocked at how bad their service is--having heard only good things about Mozy. I have constant errors in their buggy software. I send emails to tech support. They come back with vaguely written responses that do nothing to satisfy my issue. I have been struggling with them for two weeks with no satisfaction. I have never been so frustrated with tech support by any company.

GoTo Mozy

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