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The
Newspaper Miles homepage makes a good first impression. After all, getting miles for subscribing to newspapers you already buy or redeeming miles for papers you want is an attractive idea. However, the follow-through of the concept isn't delivered well by this company.
- Earn up to 1,000 United Mileage Plus Miles for each newspaper subscription.
- Redeem miles through the well-known company United Airlines.
After entering the website, we were able to access lists of Frequently Asked Questions detailing
Newspaper Miles’ services. We thought this was a helpful feature that provides straightforward information to customers that are not familiar with the workings of this revolutionary new business. Once we were in the site, however, things changed.
We found that some of the content was outdated (about four years outdated) and the information provided about the services was inaccurate. We were disappointed to discover that
Newspaper Miles is currently only offering one newspaper title, and is only partnered with one major airline company.
We also did not understand why there was no customer service was available outside of e-mail support, and email support never got back to us in the first place. It seems that
Newspaper Miles could benefit from revamping its website and doing a better job of proving to customers that it is a reliable and trustworthy company, not to mention expanding its selection to include the 60 titles it promises and not just The Wall Street Journal. We give them
3.5 Stars!
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