I was trying to make a reservation on Thursday, 10/29/2009 for a 4 nights stay in Washington DC in January. So I happily log in to Orbitz and search for hotels. It shows up Crowne Plaza Hotel THE HAMILTON - WASHINGTON DC for average nightly rate of $90 (That is AVERAGE NIGHTLY RATE). I was kind of thrilled because the rate was pretty good, but when I selected it, the rate immediately changed to $177 average nightly rate! I was shocked, but fine, I thought the rate has just changed. So I close my browser, re-open and try to search again. And it turned out $90 again, but not allowing me to book at that price. I called the customer service and their reply was that the hotel has changed the rate. If the rate has changed, the website should have reflected that. This is just wrong to consumer that you show $90 on the front page and when the customer selected it, it immediately jumped to $177! Totally disappointed and disgusted with what Orbitz is doing to the consumer. This is just wrong! If you can't sell at that price, DON'T ADVERTISE IT!

I have used orbitz several times and you just cant beat their prices. Now they have orbitz price assurance which means if someone books your flight or hotel cheaper they send you a check for the diference. I dont think any other company has that

After using Orbitz several times, I am very pleased with their services. The website is pretty intuitive - you just put in your travel parameters and get a host of choices in return. If you can be somewhat flexible, the prices are better and Orbitz lets you cruise through all the variables pretty easily. You have your choice of flight or hotel or car rental or a combination. They really make it easy on it you to check prices among vendors. And the travel insurance option is a good one. It isn't too expensive and I actually had to use it to cancel once, so was glad to have chosen it while booking the trip. I would definitely start any self-booking travel arrangements with Orbitz.