Packet 8 Voice Over IP Review

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As the VOIP industry grows more competitive, smaller Voice Over IP providers must distinguish themselves by offering specialized features. Packet8 understood this notion by developing the first videophone VOIP Phone service in the industry! Star Reviews studied Packet8, and we liked alot of what we discovered. Continue on for our entire experience.

What’s New at Packet8:

SofTalk Office: A soft-phone tool to use with your PC, so you can make and receive business calls on your laptop. Now available for the business plan subscribers.
FREE Packet8 BPG510 after $39.99 instant rebate
Get the Packet8 VideoPhone DV326 for $99.99 after $100.00 instant rebate.

Star Reviews’s Favorite Feature: Enhanced 911 Dialing: No need to worry about giving the right address when calling 911 through VOIP phone service, while in the middle of a chainsaw massacre. Calling 911 through Packet8 activates a pop up that gives your address directly to the operator.

Packet8 offer three types of VOIP phone services:

Residential service

Freedom annual: $199.00/Year – Unlimited calling United States/Canada – Low rates to other countries – Special Uniden Offer (Free phone with plan, after $30.00 mail-in refund)
Freedom Unlimited: $24.99/Month – Unlimited calling United States/Canada – Low rates to other countries – Special Uniden Offer (Free phone with plan, after $30.00 mail-in refund)
Freedom Unlimited Global: $49.99/Month –Unlimited Calls US/Canada/top 40 countries – Packet8 advanced calling features
Freedom Fax: $9.99/Month –300 min. of outgoing faxes – unlimited incoming faxes

Office plans

* Virtual Office service plans: customizable auto attendant - ring groups - Conference Bridge - 3-way conferencing - multiple call handling - business-class voicemail
Rates per extension:

Unlimited Extension: $49.99 - Unlimited minutes
Metered Extension: $24.99 - 250 minutes
Global Extension: $79.99 Unlimited minutes – Unlimited calling to 40 countries
Business 2000: $39.99 – 2000 minutes – voicemail - caller ID - call waiting - three-way calling - find me/follow-me - simultaneous ring - call forwarding - 7 digit local dialling
Virtual Attendant: Add $14.99 to your virtual Office plan. Your callers are greeted by a virtual attendant who transfers the call to the proper extension.

International plan

Freedom Unlimited Global: $49.99/Month - Unlimited calling United States/Canada – Unlimited calling to 40 countries

The Voice over IP provider offers the following add-ons:

Virtual Phone number: $4.99/Month. Feel important enough to have a second phone number? Add a phone number under almost any US area code and save on long-distance for calls in that area.
Toll-Free service: $4.99/ Month – 100 Minutes. Now anybody in the US can call you free.
Directory Assistance: Who need navigation systems and road maps? For only 0.75 cent a call, ask for any phone number or addresses.

Ouch! Star Reviews needs to warn you: If you cancel within of year, the VOIP provider will hit you with a $59.99 disconnection fee and $199 if you ordered the Videophone service. Also, note there is a $9.99 activation fee on all add-ons.

Reasons to choose Packet8

Find me, Follow me: Enter up to 5 numbers to ring in sequence. For example: you can enter your mobile phone number as well as your office phone number to ring when your Packet8 home number is not answered.

Voicemail to E-mail notification: Even they are not the only VOIP provider offering this feature, 6StarReviews like this innovation so much, we feel it is worth mentioning it every occasion.
Network Available Forwarding: You won’t lose any customers if your connection goes down, as they can be forwarded to a pre-programmed number such as your cell phone.
Anonymous Call-Blocking: No more telemarketing firm calling you while you are eating. Activate the option, and the anonymous caller will receive a busy signal. How many times you think they will try calling before getting the message?

Customer Support

Star Reviews tested the Voice over IP’s phone support, and waited about 5 minutes on hold before being answered. The representative proved helpful and knowledgeable. The website is another story. Star Reviews had to browse almost endlessly to find the basic service plans information. Their CEO comments on the VOIP industry through a blog, accessible from the website. Visitors are not allowed to leave comments on his posts. In what appear as an industry trend, our e-mail sent to support went unanswered after 48 hours.

Star Reviews was able to order the VOIP phone service through the website, and worked the first time we hooked it up. In the end, there’s nothing like living in a futurist world (or at least pretending to). By offering Videophone to their customers, Packet8 makes the future an affordable commodity, and one we should profit from.

Upsides: Videophone technology – Enhanced 911 Dialing – Cool Amazon referral system.

Downsides: Costly disconnect fees – unintuitive website – confusing Office plan.

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