We purchased our SVC membership at the Kona Coast, Hawaii (gorgeous resort) in August, 2008. Though the pitch was pushy and it was difficult getting the SVC Visa hooked up to a USA bank account (we're from Canada, ehh), everything now is looking much more positive.

I have engaged their support several times and every time I'm very impressed with the level of help and response. We just booked our first RCI exchanged and with a minimal wait we landed exactly what we were looking for.

As for price, I don't think SVC is over the top. We also own Disney Vacation Club points and SVC is very comparable (couple hundred bucks cheaper than DVC on a 2BR RCI exchange).

So overall, I'm very pleased with my SVC purchase and the people I have dealt with. Their main fault is the sales delivery and how they tend to corner you in, which is a complete contrast to the amazing sales experience we had with Disney. But I feel I've weathered the storm and all my ducks are in a row for a lifetime of great vacations.

During my most recent search for vacations, I stumbled upon this site for the vacation club. The site is easy to navigate and the customer service seems friendly, even though a little pushy on the phone. However the prices that they wanted for their packages was extremely pricey. I asked them if they are able to work a better deal, since I know I can get something better with expedia or the other online services. They mentioned no, and that I would not be able to find a better rate then them. I was very disappointed through their services and hopes that others do not waste your time with this company as I have.