CarRentals.com never mentioned the mandatory insurance fee Costa Rica charges, even when you have your own insurance. All it said was 'Total with Taxes & Fees". Thrifty chose to charge $20+ for this insurance bringing our reservation from $12.99/day to almost $35/day. Not very Thrifty. You can pay as little as $7.99 for this. Thrifty had no options for us & by the time you get to Thrifty from the airport, you're stuck and have no real options. Find a different rental company & do your research to avoid the bait & switch. They were horrible to deal with and I saw 3 other people while I was there upset as well... 2 left. They were unwilling to do anything to help satisfy the customer... nothing. I will never rent from Thrifty again.

Booking confirmation said "Rate in Euro includes unlimited kilometers,insurance with excess. VAT 19% not included." immediately after the details in normal letters, then further below in the middle of the fine print "Rentals shorter than 3 days include free 100 kms/day. Additional kilometers will be charged 0,10 eur/km.". Former was wrong, obviously. Had to pick up the car from the street (not parking lot) with 3/4 fuel tank. I returned the car with a flat tire because I didn't have the time to fix it and notified them of it. Two weeks later I notice on my credit card invoice I got charged the whole liability coverage (450 EUR) with no explanation or notification on their part. I go to the website, write a "customer care" message, wait for 2 working days, no answer. I call, explain I want to get a date by which I would get back part of my coverage or I will cancel the credit card transaction, I get threatened with criminal law and hung up on. The whole thing cost me 600 EUR (140+ EUR rental, 450 EUR coverage), instead of the 76 EUR + VAT I got in the booking confirmation.

Beware of renting from Thrifty Rental at the Munich Airport. After riding the shuttle 10 miles to the rental office we learned they would only rent if the renter took their $25 /day insurance. I was using a Platium Visa card and had a copy of my Homeowners policy with auto rental coverage. They refuse to rent the car without added insurance. They were more than 10 people trying to rent cars and all were face with the extra $25/ day con. No wonder their web site was the lowest cost per day! Even after accepting the insurance they forced all renters to post the $1800 insurance deductable. This was not an $1800 hold on the credit card, they require that the $1800 be paid and said they would give a credit refund when the car was returned. BEWARE !!!!!!!!