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APX Alarm Company has been established in several markets all of the
continental United States and Canadian markets. The company’s
headquarters is located in Provo, Utah where they have resided since
1999. The company touts that they are included in the top 5 home
security companies and that they have sold and installed more than
500,000 home security systems. However the map on their website shows
that they do not have licenses in every market so be sure to check your
area before deciding on APX.
Unfortunately consumers cannot purchase a home security system online
from APX Alarm Company. Their official website has been set up to
provide information on their company and to provide support to their
existing customers only. Their customers can pay their bill,
troubleshoot their security system and get technical support if needed.
New customers who want to purchase a home security system from APX Alarm
Company must contact the company by calling to set up an appointment.
At that point an APX sales associate will visit you at your home or
business and evaluate your security needs. Both of you together will
come up with the security system that is for you.
APXalarm.com fails to provide enough information for consumers who are
researching home security options. The company mentions nothing about
the security systems themselves other than provide bits of information
about available keypads and accessories. In addition the website states
nothing at all about their 24 hours monitoring service. There isn’t any
information about how the system works, what comes with the keypad or
how much it costs to purchase a home security system from the company.
The website needs to provide more information not only about the home
security systems that they offer but the service as well. Consumers
generally want as much information as possible before they decide if
they want to call them to set up an appointment for an evaluation.
Key APX Alarm Features
- Home security equipment.
- Moving options.
- Online bill pay.
- Online troubleshooting.
- Indoor and outdoor safety tips.
Favorite APX Alarm Feature
Our favorite thing about the APX Alarm Company is that they have many types of customer support in place on their website. Customers can not only call the toll free number for help but they can also troubleshoot equipment problems online and they can pay their bills as well. Customers can also send an email to the support department if they wish. We like it when companies give their customers options for support.
All APX Alarm Features
- Home security equipment.
- Moving options.
- Online bill pay.
- Online troubleshooting.
- Indoor and outdoor safety tips.
- Technical support.
APX Alarm Pricing
APX Alarm Company does not provide pricing on their official website. You must call to get more information. There is no offer for a free trial listed on the company’s website.
APX Alarm Customer Service
The APX Alarm Company has many types of customer support in place on their website for their existing customer base. Customers have the choice of calling the toll free number for help, troubleshoot equipment problems themselves online or send an email to the technical support department. They can pay their bills on the website as well.
Upside
- Extensive customer support.
- Established since 1999.
- Licensed in United States and Canada.
Downside
- Website lacks information for new clients.
- No equipment pricing.
- No monitoring pricing.
- No free trial.
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