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| Chase Mortgage Star Ratings |
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Applying for a mortgage loan online with Chase Mortgage takes a few extra steps
than what the Star Reviews team experienced with other mortgage loan
websites. For example, in order to start an loan application online, we had
to first find a Loan Officer in our area by providing our zip code or by
knowing the Loan Officers name. Once we found a Loan Officer nearest
us, we were able to start the application to pre-qualify our mortgage
loan.
The Chase mortgage loan application itself is straightforward. We were
able to view the entire pre-qualification application on one page.
Personal contact information, property information, loan information and
financial information is needed to complete the loan. The consumer has
to supply their social security number in order to let Chase pull the
credit report.
Once the prequalification application is submitted, the Loan Officer
selected will contain the consumer within 2 business days.
Key Chase Mortgage Features
- Make mortgage payments online
- Check today's rates
- Should I pay points calculator
- Extra payment calculator
- Closing costs estimator
Favorite Chase Mortgage Feature
Star Reviews applauds Chase mortgage for their special mortgage offers. We particularly liked the $300 closing costs credit given to veterans and military service members. We also were thrilled to see the special programs available to union members, builders, preferred agents, employees of select corporations, and select organizations members.
All Chase Mortgage Features
- Payment calculator
- Short or long loan calculator
- Make mortgage payments online
- Should I pay points calculator
- Extra payment calculator
- Closing costs estimator
- Website available in Spanish
- Applicant's preparation checklist
- Loan types description
- Document checklist
Chase Mortgage Pricing
There is no fee to submit a prequalification application. However, submitting a loan approval application generally runs about $395.
Chase Mortgage Customer Service
General customer service can be contacted by phone at 1-800-848-9136 Monday through Friday, 8 am to 9 pm ET and Saturday from 9 am to 5 pm ET. For new loan inquires should contact. 1-800-873-6577 while current customers can call 1-800-848-9136. General inquires can also be answered by mail through the following address: Chase P.O. Box 24696 Columbus, OH 43224-0696 or through Fax: at 1-614-422-7575. Customer service can also be contacted through email, must the consumer must have an account with Chase in order to do so. There is no online chat feature.
When we called the customer service help line, we found the customer service operator friendly, professional, and knowledgeable regarding basic mortgage loan questions such as the application fee.
A most-asked question section can be found on Chase's website, which is found here: http://mortgage.chase.com/pages/faq/faq_landing.jsp and http://mortgage.chase.com/pages/faq/faq_purchase.jsp
Upside
- Large selection of mortgage related calculators
- Pay mortgage online/online mortgage management
- Account not needed to prequalify
- Direct lender
- Helpful checklists (application, credit report, mortgage)
Downside
- $395 application fee
- No current rates supplied
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