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Best Tax Preparation Service

  1. TurboTax
  2. H&R Block At Home
  3. Jackson Hewitt
  4. Free Tax USA
  5. TaxACT
  6. Taxbrain
  7. Complete Tax
  8. Express Tax Refund
 

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Free Tax USA - Star Review

 
     
 
 

 
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Background:

Free Tax USA provides online tax prep services to users. TaxHawk, Inc. owns the company, and while it is not as well known as other tax preparation companies, it is still a popular option. Founded in 2001, Free Tax USA is an authorized IRS e-filer.  This means that consumers can prepare and submit their taxes through the company's site. Free Tax USA does not have local offices but provides a strict online access option. Its claim to fame is offering free federal tax filing and low-cost state filing services.

Free Tax USA Features:

  • Users can prepare, print, and file their taxes for free using this service. The company states it offers 100 percent free federal tax filing.
  • It offers Audit Assist to aid an individual that is audited by the IRS.
  • The company offers a Deluxe Edition as well as the free edition, which offers more features and added support.
  • You can use the site to file old returns as well, as far back as a 2011 return.
  • The company provides a 100 percent accuracy guarantee to ensure you feel comfortable using the service.
  • It also offers free customer support for all users.
  • Its super low cost is one of the key features Free Tax USA has to offer.

Pricing:

The Free Edition costs nothing to use. You can e-file your taxes with the IRS directly. It provides help for most users with investments, child credits, small business income and others. This edition also offers a $9.95 state edition. For an upgraded level of service, pay for the Deluxe Edition which costs $5.95. This gives you all of the benefits of the free edition plus priority support and unlimited amended returns, Audit Assist and more.

Customer Service and Support:

The company offers free support to users. Search a database for information related to your concern. You can also create an account and use that to access information. There is a customer support email service and a web support form to file. You can also use a mailing address to contact the company.

Pros:

  • The site is inexpensive or free to most users, unlike other products.
  • The company provides extensive help online for most needs.
  • The site and software is easy to use.

Cons:

  • There is no live chat service available.
  • Some users of the free account may have to wait a substantial amount of time prior to getting a return on their question.
  • The company does not offer extensive tools and resources for tax planning aid.

Our Impression:

Overall, Free Tax USA is a good service, with minimal features. What's nice is that for someone with ample experience, this free service is ideal. It allows users to create an account, pay a small fee to complete their taxes and then get their refund deposited directly into their account. Ideal for those who are experienced in filing or who want the best service for the lowest cost, Free Tax USA may be the perfect place to file personal taxes.

 
     
 
 
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