Key Features
- 200% refund if given if tickets fail to arrive on time. That's right, they will double your refund if your tickets are late
- Buy and sells tickets for sports events, concerts, and theater production
- 100% Customer Satisfaction guarantee
Favorite Feature
If an event is cancelled and not rescheduled, a refund, including shipping charges, is provided if tickets returned within forty-five days of scheduled event. This is a plus, as many sites do not offer a cash refund and instead provide credit towards a future event.
The Experience
Ticket orders may be placed via telephone or online securely by using any major credit card. Orders are confirmed within 24 hours, at which time the customer will choose the mode of delivery and will be provided with an emergency telephone number for around the clock customer service. All tickets are shipped FedEx which allows for easy tracking. Same day orders can be picked up at the will-call office at the event venue.
For popular or hot events listed from the home page, it takes just 2 clicks to get to a purchase page, with pricing and seating information. The site is simple to use, even for those who are not the most internet savvy.
Questions and answers covering just about every scenario appear in user-friendly language and may be accessed in the sites FAQ section.
All Features
- Search for events by category, city or access “hot” or “popular” events from the home page
- Great Tickets is a member of the National Association of Ticket Brokers
- No service fees are added to the price of the ticket
- All tickets shipped via FedEx for easy tracking
- Member of the BBB, in good standing
Pricing
Tickets for all Broadway shows are always sold above price printed on ticket, while tickets for all other events purchased through GreatTickets are usually sold for more than ticket price, depending on supply and demand. Delivery ranges from $14 for two-day delivery to $40 for international delivery.
When compared to another online ticket broker, who advertises ‘cheapest tickets on the web’, the event we viewed on GreatTickets offered a significant savings of almost $50 for just one ticket.
Customer Service
A test call to customer service at 800-701-6561 was answered in less than one minute by a pleasant agent who answered our questions and walked us through certain parts of the site in a very friendly manner. Customer service here is very high quality. General inquiries can also be emailed to Great Tickets as well.
Upside
100% customer satisfaction guarantee and 200% refund if tickets are not delivered on time. Site is very easy to use.
Downside
None