Key Features
- Search by Concerts, Sports, Theater, Las Vegas, or Broadway for easy access to every event
- 100% Customer Satisfaction Guarantee
- Gift certificates available
Favorite Feature
Star Reviews favorite feature was the ability to purchase gift certificates and send them electronically to friends, family or colleagues for special occasions.
The Experience
Searching for any ticket is easy on OnlineSeats.com as one can search by city, venue, or through the categories including Concerts, Sports, Theater, Las Vegas, and Broadway. It takes just two to three clicks to get to a purchase page, which makes it quick and easy to purchase tickets on the site.
Hot events are listed on the home page for upcoming events, so users don’t have to go through the entire site to find them. The site allows users to easily view seating at each venue in order to get the best possible seats for the price paid.
We really liked that the site offers a 100% Total Satisfaction guarantee in the event of a problem, as the OnlineTickets.com will issue a full refund.
All Features
- Search by Concerts, Sports, Theater, Las Vegas, or Broadway for easy access to every event
- 100% Customer Satisfaction Guarantee
- Gift certificates available
- All tickets shipped via FedEx
- Event and team schedules available to post on blogs with a widget wizard
Pricing
Pricing varies by event but is usually on the high end when compared to other online ticket brokers when service fees and shipping are added to the cost of the ticket.
Customer Service
Customer service for OnlineSeats.com can be reached at 866-999-4518. A test call was answered promptly but we were put on hold for so long that we finally hung up. Customer service for this site definitely needs improvement. The ‘Contact Us’ page offers an email address, info@onlineseats.com, if users wish to email the site for any issues.
Questions about orders can be addressed to: orders@onlineseats.com.
The FAQ site at: http://www.onlineseats.com/faq.asp, offers some additional information.
Upside
- 100% Total customer satisfaction guarantee
- Site is easy to use
Downside
- Prices are on the high end and customer service needs improvement.