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| Quicken Loans Star Ratings |
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Getting started with applying for a mortgage loan with Quicken Loans is a
simple process. You can either start the process on the right hand
side of the home page. Alternatively, you can click on the "Buying a
Home" tab and choose between purchase or refinance to begin the
application.
The application is a three step process. You have to supply Quicken
Loans with your personal contact information before getting to see the
other parts of the application. We prefer to be able to see the entire
application before beginning, but all-in-all, it only took about 10-15
minutes to complete the application.
The Quicken Loans website contains a plethora of information: you could
spend hours on the site. What the Star Reviews team really liked, was
that the Quicken Loans website was extremely user-friendly. Every page
of the website that we visited was presented in a friendly, yet
comprehensive manner. It truly was a pleasure perusing the Quicken
Loans website.
Key Quicken Loans Features- Live customer service
- Loan closing in half the normal time as average
- Mortgage rate alert email feature
- Extensive online resources
- Automated Mortgage Expert
- Weekend live customer service
Favorite Quicken Loans Feature
We applaud the live weekend customer service availability. Weekend support was not always available on many of the mortgage loan websites we reviewed, especially Sundays. Kudos to Quicken Loans for having live Sunday online chat support.
We also liked the Home Buying Loan checklist, which can help the consumer narrow down the appropriate loan product. The descriptions of the loan products offered by Quicken Loans provided both the "Key Benefits" and "How it Works" sections, along with reviews of the particular loan product.
All Quicken Loans Features- Live customer service
- Loan closing in half the normal time as average
- Mortgage rate alert email feature
- Mortgage calculators
- Online mortgage rates listing
- Detailed loan program descriptions
- Home Buyer Tax Credit calculator
- Customer satisfaction reviews
Quicken Loans Pricing
Quicken Loans charges no application fees to apply for a mortgage loan with them. Underwriting and processing origination fees are a flat fee and vary by state. For example, we were quoted underwriting and processing fees in the amount of $1,070 for the state of Pennsylvania.
Quicken Loans Customer Service
Customer service is a breath of fresh air at Quicken Loan. We were particularly impressed by the live customer chat support. When we tried the live online chat on a Sunday afternoon, we were connected to a live Home Loan Expert within ten seconds. The live chat operator answered our questions about application fees right away. The online consultations are free and require no obligation on the consumer's part.
Live phone customer support can be obtained by calling (800) 982-3544 or (800) 863-4332 as well. When we called and spoke to a Loan Officer, we were impressed with the straightforward response concerning origination fees. If you prefer email communication, Quicken Loans has that covered too; simply email lientRelations@QuickenLoans.com .
We also noticed that Quicken Loans has an extensive social marketing presence through Facebook, Twitter (http://twitter.com/quickenloans), YouTube and Yahoo Answers.
You can get your frequently asked questions (FAQs) answered on the Quicken Loan website here: https://www.quickenloans.com/help/faq-frequently-asked-questions
Upside
- Live weekend customer service via chat
- 94% customer recommendation rate
- No application fee
- 25+ years of experience
- FAQ section
Downside
- No document checklist
- Application completed in piecemeal fashion
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